Sales: How to Order Retail Collection    Shipping/Terms    Wholesale Division

Retail Sales Inquiries
The following form is for consumer (retail) sales only. Please complete our Wholesale Inquiry Form if you are a retailer or distributor.
 
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We're happy to welcome you as a customer of Pan Intercorp!

Whether you're a new customer placing your first order with us, or you have purchased from us before, we want to make sure that ordering at koi.com and with Pan Intercorp is as fun and easy as possible.

Everything you need to know about the process is listed below. If you have questions about shipping, or when you can expect to receive an order, contact us via phone or e-mail.

Phone: (800) 827-5819 or (425) 486-8504

Fax: (425) 486-9065


Why Pan Intercorp doesn't use online purchasing

In order to achieve our commitment to the highest level of customer satisfaction we prefer to speak with each customer on a one-on-one basis. By doing this you can be assured that you will be getting the right products for your pond. This not only makes the buying process more accurate, it also allows you to get all of your questions answered more in depth, and right away.


Placing your first order

Placing your first order with Pan Intercorp is a simple process, but does require a few minutes of your time.

By simply picking up the phone and giving us a call or sending us an email (using the form on the right), an associate can get in touch with you and the order process can begin.

A Pan Intercorp associate will ask for your mailing address, phone numbers, nearest major airport and information regarding your pond. All of this information will be used to simplify the buying process and make shipping routes more accurate and expeditious.

Telephone Orders may be placed from 9:00 a.m. to 5:00 p.m. Tuesday through Saturday Pacific Standard Time by calling 1.800.827.5819. You can also fax an order 24 hours a day to 425-486-9065 or send an order via e-mail to zak@koi.com.


Payment methods we accept

Orders may be pre-paid by Visa, MasterCard, cashiers check, or money orders. Pan Intercorp does not ship COD.


Pricing and availability

Pan Intercorp makes every effort to assure ready availability of products featured on koi.com. For information on availability of certain items please contact Pan Intercorp via phone at 1.800.827.5819 or 425-486-8504 you can also e-mail us. All prices listed on koi.com are subject to change without notice. All prices listed on koi.com are ex-factory Seattle Washington.


Return Policy

Within 30 days of receipt of your order, you may return any hard good in its original condition and packaging for a full refund or exchange - whichever you prefer. Please note that we will refund the shipping cost only if the return was a result of our own mistake.

Please note that we do not accept returns on any of the following:

  • Live Koi
  • Chemicals
  • Fish Medications
  • Opened Koi Food
  • Pond Liners
  • Special order items
  • Items ordered by dimension
  • Products that have visible signs of abuse, misuse or damage

Pan Intercorp reserves the right to charge a 20% restocking fee for items returned blemished, used, or with incomplete parts.


Thank you for placing your order with Pan Intercorp!

Pan Intercorp
18615 80th Ave NE, Kenmore, WA 98028 USA

Phone: (800) 827-5819 or (425) 486-8504
Fax: (425) 486-9065

E-mail: zak@koi.com


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©1996-2017 Pan Intercorp - All Rights Reserved. Terms of Use
18615 80th Ave NE, Kenmore, WA 98028 USA
Phone: (800) 827-5819   |   Fax: (425) 486-9065  E-mail: zak@koi.com